Frequently Asked Questions

Is there a minimum number of hours a Caregiver visits?

Yes, 2 hours for clients within a 10 mile radius of a Caregiver. 4 hours for clients more than 10 miles from a Caregiver.

Is there a daily charge for clients that live further away?

No, if you live within 20 miles roundtrip of your Caregiver.
Yes, if you live more than 20 miles roundtrip from your caregiver the charge is .65.5/mile for each mile over 20 miles. For example, you live 15 miles from your Caregiver, or 30 miles round trip, you will pay .65.5/mile for the 10 miles over the 20 complimentary miles. Thus, you would pay $6.55 extra per day.

What is the hourly rate for a Caregiver?

See our rates here.

What can I expect regarding daily medication management?

• Pills will be placed in medication organizer for 30 days, refills will be reordered for $50 per month by an RN or Certified Medication Technician. We remind clientss to take their medications at the appropriate time.

Are the rates different for weekends, evenings and holidays?

Yes, there is a $3 per hour up charge for before 8 am and after 5pm or on weekends. The rate for holidays is 1.5 times the regular rate. Holidays include, New Year’s Day, President’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve from 12pm until Christmas night at midnight, New Year’s Eve from 5pm until midnight.

What if we need care for a couple who both need assistance with personal care, is there a different billing rate?

Yes, If you Caregiver is providing personal care (shower assistance for both, toileting assistance for both, mobility assistance for both) for a couple, the billing rate will be increased by $14 per hour. If a Caregiver is preparing a meal for both, doing laundry, changing sheets for both etc., that does not qualify for the increase in the billing rate.

What type of services do you provide?

We assess each client and their family by asking what are the 3 toughest things you do in a day and a week as well as any goals the client or family and client may have. Our goal is to allow you to stay in your home or to assist you in your current living situation so that your quality of life will be the best possible. We generally focus what we do for you based on how you answer the above mentioned questions. Some examples of services include but are not limited to:

Companion services
Assisting a client with a party, dinner or lunch in their home
Meal preparation
Assistance with bathing and dressing
Errand running
Assistance with sorting mail
Transportation to appointments and errands
Light housekeeping
Outings to museums, the library, movies, to eat, gardens etc.
Assistance with Physical Therapy exercises
Assistance in making positive choices, such as taking walks, getting out and moving, making goals about eating habits, organizing, finding volunteer opportunities and making plans to socialize with family and friends
Reminding a client to take their medications
RNs will give medications and set up weekly medications and schedules to insure that client is taking their medicines as ordered when we are with the client
Assisting Client to find or plan activities that will improve their quality of life
Assisting client to find a new place to live, if desired by the client
Assisting client to organize or give away things

How does the billing work?

Assisting You in Your Home LLC will bill you at the end of each month. The bill includes, hourly charges for the Caregiver, and mileage expenses. Clients are expected to pay their bill within 7 days, if not a 1.5% fee will be charged. Clients that have a monthly bill of $500 or more will be billed twice a month. Our accountant is Teresa Logue. If you have any questions regarding your bill, you can email Teresa at assistingyouinyourhome.time@gmail.com or contact her at 434-917-HOME (4663).

Are your services covered by Medicare or Long Term Health insurance?

We are not covered by Medicare. Depending on the type of Caregiver, RN or not we may be covered by Long Term Health Insurance.

If I need my Caregiver to buy me groceries, pick up prescriptions etc. How is that handled?

You provide your Caregiver with cash, check or a credit card to pay for the items you need, on the day you need them to purchase the items. Some clients will give a Caregiver $20 at the end of a visit and ask that the Caregiver brings them milk, eggs and cheese on their next visit. The Caregiver then provides the client with the items, receipt and change on the next visit.

Is there a contract I need to sign?

Yes, the contract merely states that you will be charged a specific amount and to please pay it. It does NOT include a specific number of hours per week for a specific amount of time. We feel strongly that if our services are not beneficial to you, you may cancel the help of your Caregiver and try a different Caregiver if you like or discontinue your service completely. We REALLY want to improve the quality of your life and your loved ones!

Do I need to have the same number of hours of help each week?

No, we fully understand that when you are helping people, things change and what you need changes. One week you may need 12 hours of help and another week you may need 6. If you enjoy the consistency of a particular Caregiver having a set number of hours per weeks allows you the opportunity to have the same Caregiver more so then if the number of hours you need changes considerably every week. We also understand that crisis situations arise and sometimes you need a lot of help for 1-2 weeks.

What if I need to cancel a Caregiver visit?

If you do not give us 24 hours notice you will be charged for the scheduled hours. Often Caregivers are able to reschedule, in which case you would receive the help on a different day and not be penalized.

What happens if a Caregiver has a Personal Emergency?

The Caregiver will contact you when they have a conflict or an emergency that may interfere with getting to you on time or at all.
You may choose to reschedule for another day and time.
The Caregiver will then contact other Caregivers as a backup plan.
The Caregiver will call to verify the backup plan and let you know who will be coming.

What happens if there is Inclement Weather?

Every attempt is made by your Caregiver to come or come a little later that day if possible.

How do I schedule the hours of help I need?

Once we have found the right Caregiver for you, you/your family schedule your hours directly with the Caregiver. If you need to change the hours you call the Caregiver directly. In situations where the hours needed are 5 days a week or more and there are multiple Caregivers, contact Donna McCann (434) 917-4663 Cell.

Do you ever do overnight or multiple days of help?

Yes, in these situations it is not always possible to have the same Caregiver depending on the length of time the help is needed.

NONCOMPETE AGREEMENT:

As a client of AYIYH, you MAY NOT pay a caregiver from AYIYH in cash or hire an AYIYH caregiver outside of AYIYH, unless the caregiver has not been working with AYIYH for 6 months or more. Please contact Donna or Teresa if you have any questions about this policy.